Our Guarantee & Warranty - Level Two Chimney Frisco

The Level Two Chimney Frisco Guarantee

We stand behind every chimney sweep, repair, and rebuild we complete in Frisco because we’ve documented our work since 2009. That means 38,000 chimneys later, we still deliver a written price before anyone touches your flue, a camera-scan inspection with photo record on every visit, and the 365-Day Done Right Promise stamped on every job under the Haven Standard. If we missed something, installed something wrong, or left your hearth room anything less than clean, we make it right. No runaround, no “that’s not our department,” no voicemail tag. Corrine Halstead built this operation on the idea that a guarantee only matters if the person answering the phone can actually do something about it.

Call (940) 290-7230

What’s Covered

• Workmanship on every repair and rebuild. Our technicians are background-checked, uniformed, and trained to NFPA 211 standards; if a joint fails, a liner shifts, or a crown seal cracks because of how we installed it, we return and fix it under the 365-Day Done Right Promise.
• Parts and materials from named manufacturers. We source flue liners from DuraFlex and Olympia Chimney, crown repair compounds from HeatShield, caps and dampers from Gelco and Famco, and specialty fittings from Copperfield through Haven’s buying network, so if a factory defect shows up, we handle the exchange.
• Complete jobsite cleanup. After a chimney sweep in Frisco, you shouldn’t find soot on your mantel, creosote chips in your firebox, or vacuum marks left in your rug; we lay protection, contain the mess, and remove every trace before the truck leaves your driveway.
• On-time arrival with verified crew notification. Under the Haven Standard’s “Arrive on schedule” and “Verified crews” commitments, you get a named technician assigned, a text when they’re en route, and a license number you can verify before anyone rings your bell.
• Honest upfront pricing with no post-work surprises. Haven Standard Clause 1, H.A.V.E.N. “Have it in writing,” requires a written price, written scope, and written warranty delivered before work starts, not after the technician is already in your living room sizing up what he thinks you can afford.

Our Satisfaction Promise

If something about our work doesn’t sit right with you, call (940) 290-7230 and tell us what happened. A live person answers that line 24 hours a day, 7 days a week, and they’ll open a make-it-right ticket while you’re still on the call. We don’t hand you off to a third-party warranty administrator or make you wait six weeks for an “investigation.” Corrine Halstead reviews every escalation personally, because the Haven Standard was built from actual customer conversations, not a marketing retreat.

Here’s how it works. You describe the issue, we schedule a return visit within 48 hours, and we correct the problem at no charge if it falls under our workmanship or materials coverage. If we determine the issue stems from something outside our scope, pre-existing damage we documented in our original photo record, or normal wear we warned you about, we’ll show you the dated camera footage and explain exactly what we’re seeing. Clause 4 of the Haven Standard requires that photo record on every job precisely so these conversations are based on evidence, not memory or argument.

We’ve rebuilt fireboxes in Stonebriar after a competitor’s liner install failed, resealed crowns in Newman Village that another crew walked away from, and re-swept flues in Panther Creek when a homeowner suspected we’d missed Class III creosote, thick, tar-like buildup that requires chemical treatment, not just brushing. In every case, we showed up, pulled the file, and resolved it. The 365-Day Done Right Promise isn’t a feel-good sticker; it’s the operating system we run on.

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Licensed & Insured Backing

A guarantee is only as solid as the business standing behind it, and in Frisco, that means proper licensing and insurance that covers both your property and our crew. We’re state-licensed and insured, with coverage that protects you if a ladder scratches your siding, a tool damages your roof, or a technician is injured on your property. No Frisco homeowner should have to wonder whether their chimney sweep’s “guarantee” evaporates the moment something goes wrong and the owner can’t be found.

Corrine Halstead displays our license information on every page and every invoice because transparency is the only real credential. Background-checked technicians, verified crew assignments, and documented photo records don’t mean much if the company itself isn’t properly established. We’ve operated under the Haven Standard since 2009, maintained continuous insurance coverage, and kept our licensing current through every code cycle change in Collin County. When we say we’ll make it right, we have the structure and staying power to actually do so.

That structure also means we can offer something most independent chimney companies can’t: a Free Second Opinion on any written estimate. Bring us a competitor’s quote for liner replacement, crown rebuild, or full chimney restoration in Frisco, and we’ll inspect, document, and tell you honestly whether the scope and price match what your flue actually needs. Sometimes the other estimate is fair. Sometimes it’s proposing work that can safely wait a season, or missi

Written by Corrine Halstead, Owner at Level Two Chimney Frisco, serving Frisco since 2009.